Refund, Cancellation & Withdrawal Policy
GET NOTHING | Review Draft R3 / v0.3 | NOT FOR PUBLICATION
Effective: [EFFECTIVE DATE — SET AT RELEASE]
1. Who handles the purchase
GET NOTHING is a digital novelty gifting experience. Purchases using Lemon Squeezy are transactions with Lemon Squeezy as Merchant of Record under its applicable Buyer Terms. The Operator, [EXACT REGISTERED NEW MEXICO LLC NAME], administers its digital product, access, fulfilment and related support. Refund execution, legal withdrawal notices and responsibility among the parties must follow the actual Merchant of Record arrangement and mandatory consumer law. This policy cannot eliminate legally protected rights against a responsible seller.
2. Before payment; unpaid reservations
Configuring a gift or holding an exact serial temporarily does not charge you. Reservations and checkout locks expire according to the period disclosed in the user interface. Clicking Continue to Secure Checkout does not itself mean payment occurred. Unpaid drafts do not create an issued certificate or paid entitlement.
3. Voluntary cancellations and refunds
If the digital product has been delivered correctly, we generally do not promise an additional discretionary change-of-mind refund outside mandatory rights, without limiting any refund offered by the Merchant of Record. Where a payment was made but the agreed content has not yet been supplied, contact us promptly at [SUPPORT EMAIL] or use the available Merchant of Record support/withdrawal channel. Consumer legal rights always prevail over any discretionary policy.
4. Statutory withdrawal rights (where applicable)
Consumers in certain countries, including in the EEA, may have a time-limited statutory right to withdraw from a distance contract. In qualifying EEA cases the usual period is 14 days, but the start, application and exceptions depend on the transaction type and law. A digital download, immediate digital content and an ongoing digital service are not automatically governed by identical exceptions.
For digital content not supplied on a tangible medium, a relevant withdrawal exception may depend on the customer's prior express consent for performance to begin within the withdrawal period, their acknowledgment of losing the withdrawal right, and the required contract confirmation on a durable medium. A general Terms acceptance, the mere start of download or the fact that the content is personalized is not automatically sufficient. For a digital service or mixed supply, use the correct separate statutory test; do not apply a content-only rule blindly. If applicable conditions are not proven, do not claim that the right has been lost. Remedies for defective, late or non-conforming digital content remain separate from change-of-mind withdrawal.
5. Exercising withdrawal or cancellation
Where a withdrawal right exists, you can give us an unambiguous notice at [SUPPORT EMAIL], and we will route it to the legally responsible Merchant of Record if appropriate. Identify the order and a safe contact method. We will not require an arbitrary phrase or unnecessary personal data. [VERIFY ACTUAL MERCHANT-OF-RECORD WITHDRAWAL CONTACT/PROCESS AND RESPONSE TIMELINES].
Online withdrawal function: Where required by applicable law, a clearly named and readily accessible online withdrawal function will be available at [FINAL WORKING WITHDRAWAL URL], with the applicable confirmation step and a durable-medium receipt of the request showing date/time and content. Responsibility between the Operator's interface and the Merchant of Record must be assigned and tested. This is a release blocker; a nonfunctional URL may not be published as a solution.
Model notice (optional)
To [VERIFIED RECIPIENT FOR LEGAL WITHDRAWAL], I hereby notify you that I withdraw from the contract for [PRODUCT / ORDER REFERENCE], ordered on [DATE]. My name is [NAME], my contact email/address is [CONTACT], and the date is [DATE].
This model is optional where applicable law permits any clear statement; it does not add formal conditions.
6. Failure, defects and non-conformity
If the certificate, unique serial, selected option, private page or promised functionality is missing, inaccessible or defective, contact [SUPPORT EMAIL] with the order reference. Depending on the circumstances and mandatory law, an appropriate response may be renewed access, correction, redelivery, replacement, a proportionate price reduction, termination or refund. A certificate's novelty or lack of physical substance does not remove conformity obligations. Email bounce or a purchaser-entered typo may affect delivery, but an issued certificate is not automatically invalidated and mandatory remedies are not automatically forfeited.
7. Duplicate charges, fraud, disputes
Report suspected duplicate/unauthorized charges via [SUPPORT EMAIL] and/or the Merchant of Record's verified channel. Do not send a full payment card number, authentication credentials or a private certificate token. When a refund is owed, payment processing normally uses the Merchant of Record and the original method as required by applicable law and checkout rules. [FINAL REFUND DEADLINES, ESCALATION RESPONSIBILITY, BUYER RECEIPT / CHARGEBACK PROCEDURE TO BE CONFIRMED].
8. Contact and related information
GET NOTHING product support: [SUPPORT EMAIL]. Operator: [EXACT REGISTERED NEW MEXICO LLC NAME], [VERIFIED BUSINESS CONTACT ADDRESS]. Other relevant provisions: /terms, /delivery, /legal and the Merchant of Record's Buyer Terms.